Privacy

At Rocket Rehab, your privacy is important to us. We are committed to managing personal and sensitive health information responsibly, transparently, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store and protect your information when you engage our services or work with us.


1.    Who We Are

We are an Australian provider of occupational rehabilitation and allied health services.

We support individuals recovering from injury or illness to return to work safely and effectively.


2.    The Information We Collect

We collect personal and sensitive information to provide you with our services. This may include:

  • Personal Details: Name, date of birth, address, phone number, email

  • Health Information: Medical history, treatment records, assessments, rehabilitation plans

  • Employment & Claim Information: Work duties, employer contact, insurer details, claim status

  • Referrer Information: Details of doctors, insurers, employers or legal parties involved in your care


We only collect information that is necessary for the delivery of our services or required by law.


3.    How We Collect Your Information

We may collect information:

  • Directly from you, including during assessments, consultations, and through forms (online or paper)

  • From your referring party such as a doctor, employer, insurer, or legal representative

  • From third parties involved in your rehabilitation (with your consent)

  • Through our website, email, or fax communications


If we receive unsolicited information, we will assess whether it is necessary to keep. If not, we will securely delete or destroy it.


4.    Why We Collect and Use Your Information

We collect personal and health information for the purpose of:

  • Delivering occupational rehabilitation and allied health services

  • Communicating with relevant parties (e.g., doctors, insurers, employers)

  • Meeting legal, professional, or contractual obligations

  • Ensuring the safety and effectiveness of your recovery and return-to-work process

  • Managing our internal operations, including record keeping, quality assurance and training


We will not use or disclose your information for purposes unrelated to your care unless you have given consent or we are legally required to do so.


5.    Disclosure of Your Information

We may disclose your information to:

  • Treating healthcare providers

  • Insurers or claims agents involved in your rehabilitation

  • Employers or workplace representatives (where appropriate)

  • Legal or medical specialists involved in your case

  • IT providers who assist us with secure systems and data storage

  • Government authorities, courts or regulatory bodies as required by law


We take all reasonable steps to ensure that any third parties we share information with are bound by privacy obligations consistent with this policy.


6.    How We Protect Your Information

We are committed to ensuring your information is safe and secure. Measures we take include:

  • Encrypted storage (at rest and in transit)

  • Use of secure cloud infrastructure

  • Access controls and password-protected systems

  • Staff training on privacy and confidentiality

  • Secure document disposal for paper records

  • Regular security reviews of systems and policies


Where possible, we operate as a paperless practice. Paper-based documents are securely shredded once no longer required.

All access to personal information is role-based and restricted to authorised personnel, under the supervision of senior management.

Data is stored within Australia, using secure cloud platforms such as Amazon Web Services (AWS). AWS complies with international security standards, including ISO9001 and IRAP certification.


7.    Access to and Correction of Your Information

You may request access to your personal or health information at any time. You can also request corrections if the information we hold is inaccurate, incomplete or outdated.

To request access or a correction, please contact us using the details below. We may need to verify your identity and, in some cases, may charge a reasonable fee to cover administrative costs.


8.    Retention and Destruction

We retain your information for as long as necessary to fulfil the purposes it was collected for and to comply with legal obligations. Once it is no longer needed, your information will be securely destroyed or de-identified in accordance with our data retention policy.


9.    Making a Privacy Complaint

If you have concerns about how we have handled your personal information, please contact us directly. We take privacy complaints seriously and will respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992


10.  Changes to This Policy

This policy may be updated from time to time to reflect changes in legislation or our services. The most current version will always be available on our website.


11.  Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Privacy Officer
Rocket Rehab Pty Ltd
1/5 George Street North Strathfield NSW 2135
0422 595 326
info@rocketrehab.com.au